Refund policy
Returns, Exchanges & Refund Policy
All sales made on our website are final. We do not accept returns or provide refunds once an order has been placed.
Exchanges (Only for Damaged or Incorrect Products)
An exchange will only be considered if you receive:
- A damaged product, or
- A wrong product
To be eligible for an exchange, the following conditions must be met:
- The issue must be reported within 7 days of delivery.
- A clear, uncut opening video of the package must be provided showing the product being opened.
- The product must be unused, unwashed, and in original packaging with all tags intact.
Requests that do not include a valid uncut opening video will not be accepted.
Exchange Resolution
If the claim is verified by our team:
- The item will be eligible for exchange and delivered within 5 days.
- No cash refunds, bank refunds, or cancellations will be provided.
Non-Eligible Cases
We do not accept exchange requests for:
- Change of mind
- Personal preference (color, fabric feel, or design expectations)
- Minor color variations due to photography or screen display
- Requests raised after 24 hours of delivery
Contact for Exchange Requests
To raise an exchange request, please contact us within 24 hours of delivery with your order number and opening video.
Email / WhatsApp: goldenpyramidsarees@gmail.com / 9500123776